FREQUENTLY ASKED QUESTIONS (FAQ'S)

DEFECTIVE or DAMAGED PRODUCTS

If you receive defective or damaged orders that were not caused by the content provided by my Supplier or you, my Supplier will cover the costs of a new order. This includes: Damage, errors in the number/quantity or lack of quality of the delivered products.

ORDER ON HOLD – Action Required

Stated Reason: ‘Delivery for submitted combination of products isn’t possible to chosen destination.’

Your chosen product, combination of, or choice of colour, is currently OUT-OF-STOCK from my Suppler for your Region. Please return to your Order using the Fix your order button provided, to adjust your order.

An example of possible reasons for OUT-OF-STOCK issue, may be a result of ordering out of season fabric for your region – like ordering a winter based Hoodie in an irregular colour, when you are entering the summer months.

ORDER RETURNED TO SENDER

 For orders that are returned to the sender, please get in touch with your order number no later than 30 days from the estimated delivery date.

 Orders may be returned to the sender for the following reasons:

  • Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
  • Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
  • Unclaimed: If you are not able to receive the order at the address, the shipments may be available for pick up at your local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please get in touch so that the problem can be reported to the Supplier and arrangements can be made for a new order.
  • Various Other: Such as – Undeliverable to provided address (Eg PO Boxes or Military). Unclaimed shipments at Customs or Courier’s pick-up points. Recipient unavailable during delivery attempts.

REFUND POLICY

Returns are not supported due to the products ordered from our Suppliers are personalized, and are made specifically for each Pebble order. Should you want to submit a new order, you will be liable for the costs of the new order.